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Our Privacy Commitment
We know that your trust is one of our most valuable assets. Our goal is to deliver access to financial services through innovation and superior customer service while ensuring your privacy is protected. To safeguard the information shared with us, we are committed to following international best practices for privacy protection.
We also comply with the US/EU and US/Swiss Safe Harbor privacy principles, which are administered by the U.S. Department of Commerce under the Safe Harbor program and have certified our adherence to them. To learn more about the Safe Harbor program, including the principles, and to view our certification, please visit http://export.gov/safeharbor/.
We may collect nonpublic personal information about you when you explicitly provide us with it, such as by sending us an email or comments through our website.
We may also collect browsing and site usage information, including your system’s IP address and web browser type used to access our website, and your activities while visiting our website.
When you browse our website or request pages from our web server, we may automatically collect certain technical information about your visit. Examples of this standard type of information include the type of Internet browser you use, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs.
Our website may contain “cookies”, or data that is sent to your web browser
and stored on your computer. The purpose of these “cookies” is to maintain session information and analyze website traffic (see also “Third Party Analytics Providers and Cookies” below). In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies, but you may not be able to use all the features and the functionality of our websites.
Information Used and Shared
If you send us comments or email, we may use the provided information to respond to or process your request. If necessary, we will share such information with our affiliates and service providers for these purposes.
When a court order or subpoena requires us to release your information, we notify you promptly so you have the opportunity to exercise your legal rights. The only exception to this is when we are prohibited by law from notifying you or due to a court order, or in cases where fraud, money laundering and/or criminal or illegal activity is suspected.
Third Party Analytics Providers and Cookies
We use third party web analytics service providers, including Google Analytics, a web analytics service provided by Google, Inc.
These third party analytics providers may also employ clear gifs (a.k.a. web beacons), images, and scripts to analyze web traffic on the Websites.
We do not tie the information gathered by these providers to your personal information.
By using our website, you consent to the processing of data about you by third party analytics providers in the manner and for the purposes set out above.
Accuracy and Access
We are committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. We will provide ways to give you reasonable access to your information in our database to review, update, or correct as applicable. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information. Call Customer Service toll free at +44(0)8007567723 or email firstname.lastname@example.org. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. We will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities and we will ensure secure destruction thereafter.
We have strict standards of security and confidentiality. We use the latest technologies and business strategies and have security systems and procedures in place to protect the integrity and privacy of your information. We limit the use of your information to those employees, agents or contractors who we believe have a legitimate business purpose to access your information. We maintain physical, electronic and procedural safeguards that comply with or exceed federal standards to keep your information safe. We require companies working for us to protect your information. They agree to use it only to provide the services we ask them to perform for us.
Our website is not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personal information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through our website represents that they are 13 years of age or older.
Special Note to International Users
Our website is hosted in the United States. If you are accessing the website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from United States laws, please note that you are transferring your personal data to the United States, which does not have the same data protection laws as the EU and other regions.
By providing your personal information you consent to:
- the transfer of your personal information to the United States as indicated above.